Shipping & Returns

Shipping Info

Where do you ship from?

All packages are shipped from the warehouse in Framingham MA,

Free Shipping On Orders Over $1000

As part of our new website promotion, we are now offering Free Shipping on orders over $1000 to the the Continental USA for a limited time only! (This offer is not eligible for customers with a shipping address in Alaska, Hawaii, Puerto Rico and the other U.S. territories that are not considered part of the Continental USA.)

International Shipping

We ship international. If you are an international customer, it is important that you have a shipping broker in place prior to us shipping out your order. You will need to supply your shipping broker with specific information about the shipment so the broker can ensure a smooth passage through the customs/import department of your country.

Shipping Times

The HerbalBuds team ships Monday through Friday, 9am to 5pm. If your order is in before 12pm on any business day, we guarantee it will ship out the same business day. And on average, most orders placed before 2pm go out the same day. Our shipping time usually takes anywhere from 2-5 days depending on where in the country you are located. Most packages are received by our customers in 3 days. International shipping usually takes 7-14 days depending on the shipping provider and method of shipping you select at checkout, and if you have a shipping broker on stand by. All packages are picked up by our shipping carriers daily.

If you have an urgent order and need expedited delivery, please contact us and we can help you.

Other Shipping Info

All orders are shipped with COA’S “certificate of authenticity”.

Once a package has been shipped, will take NO responsibility
in the carriers shipping time-frame.

All international import tariffs charged by your country or any involved third
parties. Are the responsibility of of the customer.

Any shipped packages that are returned back to our warehouse facility through
no fault of are own or the shipping carriers. Will be subject to a 15%
restocking fee. Some instances of this would be as followed:

  • A customer refuses a package upon delivery
  • A customer has moved & not updated their information on our website
  • The package was never signed for and/or never picked up from the shipping
    carrier holding facility.

Every circumstance in which this happens, is subject to a case by case
exceptions. Ultimately we hold the right to make the final decision in
each matter.

Incorrect, damaged MUST be claimed within 72 hours
of the delivery date as indicated by your tracking information.

If you are missing an item from your order, please contact our Service Team at
If you received the wrong product, please do not open the item. Contact us
about the error and we will email you a return shipping label.

Return & Exchange Policy

Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and sealed in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at or use the contact page to inquire, If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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